Read the case study behind higher-value retail purchases
See how shoppers used AI product advice in a live retail pilot, with 42% higher average transaction value among agent users compared with non-users. Explore the results, the questions customers asked, and what retailers can learn.
From one previous live retail pilot
Results from a previous deployment. Outcomes vary by retailer.
Read the results for yourself.
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Gold Coast Airport
Goldie
Helps travellers choose the right car park and get a direct booking link.
Try it liveAelia Duty Free
Atlas
Recommends the right duty-free spirits and liquor for travellers at Adelaide Airport.
Try it liveWHSmith
BookSmith
Recommends books from WHSmith's range at Melbourne Airport.
Try it liveWHSmith
Imo
Recommends electronics and tech accessories at Melbourne Airport.
Try it liveWhat it does for your customers
Answers detailed product questions across thousands of SKUs in any language, around the clock. It matches each shopper to the right item, surfaces stock and store locations, and guides them to purchase or click-and-collect. Every conversation captures customer detail for follow-up and opens a direct, lasting channel between the retailer and the customer, so the agent builds loyalty and revenue rather than just deflecting enquiries. It upsells and cross-sells naturally, and where supported it adds items to cart. It runs alongside your existing POS and legacy systems with minimal integration, so you do not need your data in perfect shape to begin.
How the Retail Agent works, end to end
Every shopper conversation searches your live SKU data, reasons across the full range, and drives the sale. Built around the way retail actually works.
customer
Your Shopper Asks
Any channel, any language
Web · SMS · in-store QR
context
Knows the Shopper
Preferences & history
Every prior enquiry
catalogue
Your SKU Catalogue
Every SKU, price & variant
Stock across stores & online
knowledge
Your Retail Knowledge
Returns, warranty & policies
Store info & buying guides
answer
Finds the Right Product
Reasons across the range
Matches, compares & upsells
action
Drives the Sale
Buy, click & collect, enquire
Lead captured to your CRM
Potential return on investment
What every Express Agent does
The industry differs. The core capabilities don't.
Learns your business in depth
Your full range, services, locations, and operations — however you store the data.
Holds real conversations 24/7
In any language, on web, SMS, or messaging.
Recommends and guides
Matches each customer to the right product, service, or next step.
Captures the details that matter
So your team can follow up with context, not from scratch.
Gets smarter the longer it runs
Every interaction sharpens its recommendations and your customer intelligence.
How we start
A defined 3-month pilot. One agent, your real data, outcomes agreed before launch. We work as a partner embedded in your business, not a vendor bolting something on.
Get a DemoLive in weeks · No system replacement · Any industry