Terms and Conditions
Please read these Terms and Conditions carefully before using Express Agent services. By accessing and using our services, you agree to be bound by these terms.
Last updated: 11/14/2025
1. Eligibility
To use our Services, you must be at least the legal age of majority in your jurisdiction. By using our Services, you confirm that you meet this requirement and have the authority to enter into a binding agreement.
2. Account Registration and Security
Some features of our Services may require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. If you suspect unauthorized access, notify us immediately.
3. Acceptable Use
You agree to use our Services lawfully and in compliance with all applicable regulations. Prohibited activities include but are not limited to:
- Engaging in fraudulent or deceptive practices
- Distributing harmful software, spam, or unauthorized advertising
- Attempting to compromise the security or integrity of our systems
- Infringing on intellectual property rights
- Uploading illegal or harmful content through document processing features
- Using AI agents for harassment, discrimination, or illegal activities
We reserve the right to suspend or terminate access if we determine that you have violated these terms.
4. Intellectual Property
All content within our Services, including but not limited to text, images, trademarks, and software, is owned by or licensed to us. You may not copy, modify, distribute, or otherwise use any content without prior written permission.
5. Third-Party Links and Content
Our Services may include links to third-party websites or resources. We do not endorse or assume responsibility for any third-party content. Your interactions with third-party sites are at your own risk.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services. Our total liability, under any circumstance, shall not exceed the amount paid by you, if any, for using our Services.
7. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages, including legal fees, arising from your use of our Services or your violation of these Terms.
8. Changes to These Terms
We may update these Terms at any time. Any changes will take effect upon posting. Continued use of our Services after updates constitutes acceptance of the revised Terms.
9. Termination
We reserve the right to suspend or terminate your access to our Services at our discretion, without prior notice, if we determine a breach of these Terms has occurred.
10. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms shall be resolved in the courts of New South Wales, Australia.
11. Contact Information
For questions regarding these Terms, please contact us at hello@expressagent.ai
12. Confidentiality
- Both parties must keep each other's confidential information secure, sharing it only when necessary for the agreement, or if legally required.
- Each party must protect the other's information with at least the same care they use for their own confidential data.
- Any breaches may result in irreparable harm, allowing for injunctive relief.
13. Indemnities, Liability & Disclaimers
- Indemnities: Express Agent will indemnify the client against third-party IP claims, while the client indemnifies Express Agent for violations of laws or rights.
- Liability: Neither party is liable for special or indirect damages (e.g., lost profits), except in certain cases (fraud, breach of warranties, etc.).
- Disclaimers: Express Agent disclaims responsibility for inaccuracies in its AI service, which should not be relied on without verification.
14. Implementation Services
Express Agent must perform implementation services with due care, and if they breach this, they must re-perform or refund the fees.
15. Third-Party Services
Use of third-party services via Express Agent is governed by the third party's terms, and Express Agent isn't liable for those services.
16. Fees and Pricing
Pricing Structure
Access to certain Express Agent Services requires payment of fees, which are set out in our Global Pricing Document, available at https://expressagent.ai/pricing or provided upon request. Pricing is presented in local currencies and structured by market into four plans: Basic, Standard, Premium, and Enterprise. Each plan is designed to match customer needs based on team size, hiring volume, and market dynamics.
Localised Pricing
We use a market-based pricing approach tailored to the purchasing power and business norms of each region. Prices are displayed in the local currency of your detected location (or selected country) and may vary from region to region. If no local price is published for your country, the default pricing will be displayed in AUD or USD, as indicated.
Changes to Pricing
We may revise our pricing at any time. Updates will be published in the Pricing Document and take effect from the beginning of your next billing period. Where possible, we will notify you in advance of any material changes. Continued use of the Services after such changes constitutes your acceptance of the revised pricing.
Billing and Payments
- All fees are payable in advance, unless otherwise agreed in writing.
- Pricing is per organisation, not per user, unless expressly stated otherwise.
- Fees are non-refundable, except as provided under Clause 15 (Implementation Services) or as required by applicable law.
- Where applicable, prices are exclusive of local taxes (e.g. VAT, GST), which are your responsibility.
Subscription Renewals and Upgrades
Your subscription will automatically renew at the end of each billing period unless cancelled before the renewal date. You may upgrade, downgrade, or cancel your plan via your account settings or by contacting us directly. Plan changes will take effect in the next billing cycle unless otherwise arranged.
Enterprise Pricing
Enterprise plans are tailored to meet specific security, support, and volume requirements. Please contact us at hello@recruitmentx.ai to request a quote based on your organisational needs.
Free Trials and Promotions
We may offer free trials or promotional pricing on certain plans. These offers are subject to the conditions outlined in the Pricing Document and may be withdrawn or changed at any time without notice.
17. Termination
- The agreement can be terminated if there's a breach, insolvency, or cessation of business. Upon termination, client access to Express Agent's services ends.
- Some obligations, like payment, continue after termination.
18. Dispute Resolution
- Disputes should first be attempted to resolve via negotiation. If unresolved, mediation or arbitration will be used.
- Legal relief can still be sought through courts for urgent matters.
19. Force Majeure
- Neither party is liable for delays due to events beyond their control (e.g., natural disasters, government actions).
- If a force majeure event lasts over 30 days, the agreement may be terminated, and a refund for unused services may be provided.
20. General Provisions
- Amendments: Any changes to the agreement must be written.
- Governing Law: The agreement is governed by New South Wales law.
- No Partnership: This is not a partnership or employment relationship.
- Costs: Each party bears its own legal costs.
- Entire Agreement: This document supersedes prior agreements.
- Notices: Legal notices must be sent via email to the designated addresses.
By using Express Agent services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you need further detail or clarification on any point, feel free to contact us.